Refund and Returns Policy

Effective Date: January 15, 2025

At Flylite, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not fully satisfied with your order, we are here to help. Please review our Refund and Returns Policy to understand the process and guidelines for returns, exchanges, and refunds.

Return and Exchange Eligibility

  1. Return Window:
    You may return non-customized products within 30 days from the date of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

  2. Condition of Items:
    To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging. Rings that have been worn or altered in any way (e.g., resized or engraved) are non-returnable.

  3. Exceptions:
    Custom or personalized items, including engraved rings or custom designs, are not eligible for return or exchange, unless they arrive damaged or defective.

How to Return or Exchange Your Order

  1. Contact Us:
    Before returning your item, please reach out to our customer service team at info@flylite.xyz or call us at 617-555-0119 to request a Return Authorization Number (RAN). This will help us process your return or exchange promptly.

  2. Prepare Your Package:
    Once you have received the RAN, carefully package the item(s) in their original packaging to prevent damage during the return shipment. Please include a copy of the original receipt or proof of purchase with your return.

  3. Shipping Back the Item:
    You are responsible for the shipping cost of returning the item(s) unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  4. Return Address:
    Please send your returned items to the following address:

    Flylite Returns Department
    1810 Shadowwood Dr
    College Station, TX 77845
    USA

Refunds

  1. Processing Time:
    Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined in this policy. If the return is approved, we will process your refund within 7-10 business days.

  2. Refund Method:
    Refunds will be issued to the original payment method used at the time of purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

  3. Restocking Fees:
    We do not charge restocking fees on returns. However, if the item is returned in damaged or used condition, we may deduct a partial amount from your refund to cover the cost of repairs.

Defective or Damaged Items

If you receive a damaged or defective item, please contact us immediately at info@flylite.xyz or 617-555-0119. We will arrange for a return or exchange at no additional cost to you.

Exchanges

If you would like to exchange your item for a different size, color, or design, please contact our customer service team for assistance. Exchanged items must meet the same eligibility criteria as returns (unused, in original condition, and in the original packaging). Please note that exchanges may require you to return the original item and place a new order for the replacement.

Non-Returnable Items

  • Custom or personalized items (e.g., engraved rings or custom-designed jewelry).
  • Gift cards.
  • Items purchased during promotional sales or clearance (unless explicitly stated otherwise).

Shipping Costs

  • The original shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).
  • You will be responsible for return shipping costs unless your return is due to a mistake on our part.

Contact Us

If you have any questions or need assistance with a return or refund, feel free to reach out to us:

Thank you for shopping with Flylite. We are committed to providing high-quality jewelry and exceptional customer service!

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