Sales Policy

Effective Date: January 15, 2025

At Flylite, we are committed to providing exceptional jewelry and a smooth shopping experience for all our customers. This Sales Policy outlines our terms and conditions regarding the sale of our products and provides essential information to help guide you through your purchase. By placing an order on our website (flylite.xyz), you agree to abide by the terms set forth in this Sales Policy.

Order Process

  1. Placing an Order:
    Once you have selected your desired product(s), you can add them to your cart and proceed to checkout. You will be prompted to enter your shipping information and payment details. Please review your order carefully before submitting it to ensure that all information is accurate.

  2. Order Confirmation:
    After placing your order, you will receive an email confirmation with the details of your order. This confirmation indicates that we have received your order, but it does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including, but not limited to, product availability, errors in pricing or descriptions, or fraud prevention.

  3. Availability:
    All items are subject to availability. In the rare event that an item is out of stock or unavailable, we will notify you immediately and offer an alternative product, a backorder option (if applicable), or a full refund.

  4. Pricing and Payment:
    All prices listed on our website are in USD (U.S. Dollars) and are exclusive of taxes, shipping fees, or any other applicable charges. We accept various forms of payment, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available during checkout. Payment must be completed in full before an order is processed.

  5. Sales Taxes:
    Sales tax is calculated based on your shipping address and will be added to the total order cost at checkout. The applicable sales tax will be clearly displayed before finalizing your payment.

  6. Promotions and Discounts:
    Occasionally, we may offer promotions, discounts, or coupon codes. These offers may be time-sensitive or subject to certain restrictions. Please ensure you enter the correct code during checkout to apply any discounts. Discounts or promotions cannot be combined with other offers unless explicitly stated.

Shipping & Delivery

  1. Shipping Options:
    We offer various shipping methods to suit your needs, including standard, expedited, and express shipping options. Shipping fees will be calculated at checkout based on your location and the shipping method you select.

  2. Shipping Times:
    Shipping times vary depending on your location and the shipping method chosen. Typically, orders are processed and shipped within 2-3 business days. Delivery times can range from 5-10 business days for standard shipping to 2-3 business days for expedited shipping (domestic orders). International shipping may take longer.

  3. Shipping Address:
    Please ensure that the shipping address provided is accurate and complete. Flylite is not responsible for delays or issues arising from incorrect or incomplete shipping information.

  4. Tracking Your Order:
    Once your order has shipped, you will receive a tracking number to monitor its progress. You can check the status of your order on the carrier’s website or through our order tracking page.

  5. International Shipping:
    We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and other import fees, which are the responsibility of the customer. Please check with your local customs office for more information before placing an order.

Returns, Refunds, and Exchanges

  1. Return and Exchange Eligibility:
    Please refer to our Refund and Returns Policy for complete details on how to return or exchange an item. Non-customized items may be returned within 30 days of purchase, provided they are in unused, original condition. Custom items are generally not eligible for return unless damaged or defective.

  2. Refund Process:
    If your return is approved, refunds will be issued to the original payment method. Please note that it may take 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

  3. Exchanges:
    If you wish to exchange an item for a different size, color, or style, please contact us at info@flylite.xyz to arrange the exchange. If an item is unavailable, we will offer you a store credit or a refund.

Order Cancellation

  1. Order Modifications:
    If you wish to modify your order, please contact our customer support team as soon as possible. We strive to accommodate changes, but once an order has been processed or shipped, we cannot make any modifications.

  2. Order Cancellation:
    You may cancel your order before it has been shipped. To cancel your order, please contact us at info@flylite.xyz. Once an order has been shipped, we are unable to cancel it, and you will need to follow our Returns and Refunds policy.

Customer Service

Our dedicated customer service team is here to assist you with any questions, concerns, or issues regarding your order. If you need assistance with placing an order, tracking your shipment, or processing a return or exchange, please don’t hesitate to contact us:

Limitation of Liability

Flylite is not responsible for any indirect, incidental, or consequential damages arising from the use of our products. Our liability is limited to the amount paid for the product, excluding shipping fees and taxes.

Changes to This Sales Policy

Flylite reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for any updates.

By placing an order on Flylite.xyz, you agree to the terms and conditions outlined in this Sales Policy.

This Sales Policy is optimized to provide clear, SEO-friendly content while covering all the important aspects of the sales process, including order placements, shipping, returns, and refunds. Let me know if you’d like any changes or additions!